This guide helps you troubleshoot why you are not receiving mobile verification codes, security TANs, or important notifications via SMS from Scalable Capital. This SMS delivery issue usually happens because of temporary cellular network disruptions or outdated connection settings on your mobile device.
This troubleshooting process applies whenever the system triggers an SMS dispatch from Scalable Capital but the message does not arrive on your device. However, please note a key exception: if your mobile network provider blocks our sender number at a network level or restricts short-code messaging services on your plan, these device-level steps will not work, and you must contact your mobile network provider's support team directly.
- Check network connection: Ensure your mobile phone shows a stable cellular network connection and Airplane Mode is turned off.
- Restart your device: Restart your mobile phone to refresh the connection to the cell tower and clear blocked SMS delivery queues.
- Verify profile number: Check your profile settings to ensure your registered mobile number is correct and includes the proper country code.
- Review spam folder: Open your messaging app settings and check if SMS messages from Scalable Capital have been automatically blocked as spam or unknown senders.