This guide helps you troubleshoot why you are not receiving automated notifications, account updates, or verification emails from Scalable Capital. This email delivery issue usually happens because of strict incoming mail filters or full storage volumes on your email provider's side.
This troubleshooting process applies whenever you expect an email from Scalable Capital but do not see it in your main inbox. However, please note a key exception: if your email provider completely blocks or rejects our domain at a server level, these self-service steps will not work, and you must contact your email provider's support team directly.
- Check your spam folder: Your email provider might mark Scalable Capital emails as spam by mistake.
- Verify your email address: Ensure you are checking the exact inbox for the email address you registered with Scalable Capital.
- Clear space in your mailbox: A full inbox cannot receive new Scalable Capital emails. Delete old messages if your storage is full.
- Unblock our domain: Check your blocked senders list and make sure @scalable.capital is allowed.
- Review your rules: Check your email settings for any filters or forwarding rules that might move or hide Scalable Capital emails automatically.