If you have made sure that the combination of your email address and password is correct, but you are still unable to log in, please check if you are using the correct login form for your custodian bank. For technical reasons, we use separate entry forms for clients with securities accounts at Baader Bank and ING Bank.
To switch between the login forms, click either "To ING login?" or "Not an ING customer?" on the login page. In the app, you have the option to enable or disable the ING login before opening the login page.
If your account does not hold any active portfolios, we will block it after a few months of inactivity for security reasons. A blocked account can be manually unlocked by our client service. In this case or in case of technical problems, please contact our client service at service@scalable.capital.