How can I block my account, e.g. if unauthorised third parties have access to it?

If you no longer have access to your mobile device or SIM card (e.g. if you lose your device) or if someone else has knowledge of the security features of your account, you can contact our client service by email at service@scalable.capital. In order to process your message as quickly as possible, please enter "Account block" in the subject line of the email. 

We will then block your account and send you a confirmation to the email address stored in your account. Until we contact you, you can already change the passwords for your Scalable account and, if applicable, your email account if you suspect that it has been hacked.