How can I block my account, e.g. if unauthorised third parties have access to it?

If you no longer have access to your mobile device or SIM card, i.e. due to a loss of your device or if someone else has knowledge of the security features of your account, then you can contact our client service by emailing service@scalable.capital.

In order to prioritize your message during our business hours, please add "Account Block" to the subject of the email.

We will block your account and send you the confirmation by email. You will receive the confirmation to the email address stored in your account.

Until we contact you, you can already change the passwords on your Scalable account and your email account if you suspect it has been hacked.