If you do not receive a 2FA request via push message on your smartphone, please check in your app settings if you have allowed notifications for Scalable Capital. Even with push notifications disabled, you should receive an active 2FA request when you open the app manually. If this is not the case, you can try closing the app completely and then restarting it. After that, you should see the active 2FA request.
Furthermore, you can try disabling 2FA via backup code and then re-enabling 2FA.
Please also check if you are using DNS filters, as they may affect the functionality of the feature.
If you do not receive a 2FA request on your phone despite the steps described above, please contact our client service at service@scalable.capital.
Furthermore, you can try disabling 2FA via backup code and then re-enabling 2FA.
Please also check if you are using DNS filters, as they may affect the functionality of the feature.
If you do not receive a 2FA request on your phone despite the steps described above, please contact our client service at service@scalable.capital.